Customer: means any professional and/or individual, respectively any person legally capable of entering into a contract. In application of article 1124 of the French Civil Code, non-emancipated minors and protected adults may only subscribe through their legal representatives.
Mediahuis Luxembourg: refers to Mediahuis Luxembourg S.A., public limited company established under Luxembourg law, having its registered office at L-1741 Luxembourg, 31, rue de Hollerich, and registered with the Commerce and Business Registry of Luxembourg under number B243490, VAT LU33793288.
Products: refers to the products published by Mediahuis Luxembourg, i.e. Luxemburger Wort, Télécran, Luxembourg Times and Contacto in their print or digital versions.
Subscriptions: refers to subscriptions to products published by Mediahuis Luxembourg, i.e. Luxemburger Wort, Télécran, Luxembourg Times and Contacto in their print or digital versions.
Site: refers to the websites published by Mediahuis Luxembourg, namely www.wort.lu , www.telecran.lu, www.luxtimes.lu and www.contacto.lu
These terms and conditions (hereafter the "TCS") apply exclusively to the sale of Subscriptions to individuals and professionals.
Mediahuis Luxembourg reserves the right to modify the TCS at any time. Customers are invited to consult these TCS regularly to find out about any changes.
In the event of any discrepancies or contradictions between these TCS and those of the Customer, these TCS shall prevail.
Validation of the order by the Customer is deemed as full and unconditional acceptance of these terms and conditions, and the Customer acknowledges that it is liable for payment of the full price and charges relating to the Subscription taken, including taxes.
The different Subscription offers, as well as the duration and renewal conditions of each Subscription offer, are presented below.
The prices in effect for the various Subscription offers are those communicated on the day the order is recorded, and Mediahuis Luxembourg reserves the right to modify them at any time. Prices are expressed in euros, including all taxes, shipping and handling charges.
The main offers are as follows, being specified that Mediahuis Luxembourg reserves the right to modify these offers at any time, as well as to propose occasional promotional offers:
Rates applicable as of October 1st 2025
Subscription content:
Subscription duration:
The customer may opt for one of the following plans:
Subscription content:
Subscription duration:
The customer may opt for one of the following plans
Subscription content:
Subscription duration:
The customer may opt for one of the following plans:
To take this subscription, the Customer must contact our Customer Service Center:
Subscription content:
Subscription duration:
The customer may opt for one of the following plans:
Subscription content:
Subscription duration:
Subscription content:
This plan does not give access to paid services on our website wort.lu and does not create a customer account with Mediahuis Luxembourg.
Subscription duration:
The subscription is renewable by tacit agreement, and costs 37 euros a month. Customers can manage and cancel their subscriptions by accessing their account settings in the App Store/Google Play.
Offer reserved for students only.
Subscription content:
Subscription duration:
The customer may opt for one of the following plans:
Subscription duration:
Subscription content:
Subscription duration:
Subscription content:
Subscription duration:
The customer may opt for one of the following plans:
A corporate offer is also available for companies. To obtain a commercial offer, the customer is invited to contact the subscription department by e-mail at [email protected]
Special offers are available from time to time, while stocks last.
These offers are reserved for first-time subscribers. Unless otherwise indicated at the time of subscription, special offers have a twelve-month commitment period and are renewable by tacit agreement unless cancelled by the customer.
Payment can only be made by bank card
Subscription cancellation methods differ depending on the payment method used. Links to all relevant information referring to the cancellation of subscriptions to Luxemburger Wort and Luxembourg Times.
Payment by bank card (Visa, MasterCard, American Express) is made via a secure payment server. Online payment by bank card is ensured by a secure process that uses HTTPS encryption.
By paying by bank card, the Customer benefits from a Subscription with tacit renewal, with monthly direct debit in the case of a monthly Subscription, with annual direct debit in the case of an annual Subscription, with quarterly direct debit in the case of a quarterly Subscription or with half-yearly direct debit in the case of a half-yearly Subscription.
By subscribing to this offer, the Customer subscribes to the Product until he or Mediahuis Luxembourg decides to cancel the Subscription. The Customer acknowledges that his subscription to this offer represents a commitment on his part to make monthly, quarterly, half-yearly or annual payments.
The Customer will be debited for the amount specified at the time of ordering, then automatically on each payment date with, if applicable, an adjustment for a price increase.
Cancellation
For subscriptions to Luxemburger Wort, Télécran: The Customer is free to cancel the Subscription at any time, but must do so at least ten (10) days before the end of the current period for it to take effect at the end of the current period (all relevant information can be found here).
Cancellation requests can be made online or sent by e-mail to [email protected]
If the Customer fails to cancel the Subscription within this period, the cancellation will take effect at the end of the following period without the Customer being entitled to any reimbursement.
For subscriptions to the Luxembourg Times: the Customer is free to cancel his Subscription at any time, but must do so at least ten (10) days before the end of the current period for it to take effect at the end of the current period (all relevant information can be found here).
Cancellation requests can be made online or sent by e-mail to [email protected]
If the Customer fails to cancel the Subscription within the aforementioned period, the cancellation will take effect at the end of the following period without the Customer being entitled to a refund.
If the Customer chooses to pay by direct debit, he/she must pay the Subscription amount for the chosen duration in a single payment at the time the order is placed. The Subscription will only become effective after Mediahuis Luxembourg's financial institute has received and validated the direct debit form.
Cancellation
The Subscription will then be tacitly renewed at the end of each period, unless the Customer has requested cancellation of the Subscription at least four (4) weeks before the expiration date. Cancellation requests can be made online or sent by e-mail to [email protected].
If the Customer chooses to pay upon receipt of an invoice, he/she must pay the Subscription amount for the chosen duration in a single payment upon receipt of the invoice issued by Mediahuis Luxembourg.
Cancellation
The Subscription will then be tacitly renewed at the end of each period, unless the Customer has requested cancellation of the Subscription at least four (4) weeks before the expiration date. Cancellation requests can be made online or sent by e-mail to [email protected].
In the case of payment by direct debit or bank card, Mediahuis Luxembourg reserves the right to make further attempts at direct debit. However, in the absence of effective payment within a maximum of ten (10) days after rejection of the first direct debit attempt, Mediahuis Luxembourg may cancel the Subscription at its discretion, without prejudice to its right to demand payment of the amount due for the period elapsed and for which payment was not received.
In the case of payment upon invoice and in the event of failure to pay invoices in full by their due date, Mediahuis Luxembourg will have the right to cancel the Subscription at its discretion, without prejudice to its right to demand payment of the amount due for the period elapsed.
In accordance with legal provisions, and notably those of the law of 29 March 2013, invoices not paid by their due date will accrue interest at the legal rate, without the need for any reminder or formal notice.
Furthermore, Mediahuis Luxembourg also reserves the right to cancel any order from a Customer with whom there is a payment dispute relating to any offer sold by Mediahuis Luxembourg, without the Customer being able to claim any compensation whatsoever.
The Subscription will be activated as soon as possible and no later than fourteen (14) business days after receipt of the Subscription request and/or payment.
Luxemburger Wort is dispatched six (6) days a week (Monday to Saturday, excluding public holidays).
Luxemburger Wort is dispatched one (1) day a week (Saturdays except public holidays).
Luxemburger Wort is dispatched five (5) days a week (Monday to Friday, excluding public holidays). The Saturday edition of Luxemburger Wort is delivered with the Monday edition, except on public holidays.
Télécran is delivered once (1) a week.
Contacto is delivered once (1) a week (except during the summer break).
Products are delivered to the address indicated on the order form, provided that the Customer gives all the information and details necessary for correct delivery of the order.
Delivery times are those usually applied by delivery services.
Under no circumstances may Mediahuis Luxembourg be held liable in the event of failure and/or delay in delivery of the Products caused by a total or partial malfunction of the postal services.
In the event of a change of delivery address, the Customer must contact Mediahuis Luxembourg to indicate the new delivery address:
The change of delivery address will be effective within three (3) business days after notification of the change to Mediahuis Luxembourg by the Customer.
In the event of forwarding abroad, Mediahuis Luxembourg reserves the right not to comply with the forwarding request if it considers that there are too many constraints related to routing in the country where the forwarding is requested.
Mediahuis Luxembourg also reserves the right to charge for forwarding Products.
The content of the Products (text, images, photographs, computer graphics, slide shows, videos, etc.), with the exception of contributions sent by users to the Site, is the exclusive property of Mediahuis Luxembourg.
The Customer only has a simple right of consultation and use for personal reasons and does not become the owner of the content of the Products.
Consequently, the Customer is not authorized to reproduce, exploit, redistribute or use, even partially, the content of the Products for any purpose whatsoever. Reproduction of one or more elements of this content, in whole or in part, is subject to the prior and express authorization of Mediahuis Luxembourg. Violation of these provisions exposes the offender, and any person responsible, to the criminal and civil penalties specified by law.
The Customer is hereby informed that his personal data (the "Data") will be processed by Mediahuis Luxembourg on computer or other media.
Customer Data is required to allow Mediahuis Luxembourg to comply with its legal and/or contractual obligations and, in particular, for the purposes of negotiating, establishing and executing the contract between Mediahuis Luxembourg and the Customer, but also to carry out operations relating to the management of orders, invoices, customer accounts, customer relations and after-sales service, and to manage the rights of data subjects.
In this context, only the Data listed below will be processed by Mediahuis Luxembourg: last name, first name, postal address, date of birth, land-line and/or mobile telephone number, e-mail address, bank details.
Mediahuis Luxembourg must be notified of any changes to this Data as soon as possible.
Unless it has obtained the consent of data subjects, Mediahuis Luxembourg agrees that it will not transfer the Data concerning them to third parties, except in the case where Mediahuis Luxembourg subcontracts certain activities to a third-party company, or if required to do so by law, and also agrees not to use it for canvassing purposes.
This Data will only be kept for as long as necessary for the purposes for which it is to be processed, taking into account any statutes of limitations.
The Customer has the rights indicated in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data, and on the free movement of such data. To exercise these rights, please send an e-mail to the following address: [email protected].
Mediahuis Luxembourg reserves the right to modify the information contained on the Site at any time and without prior notice.
Mediahuis Luxembourg cannot guarantee the accuracy, precision or exhaustiveness of the information made available to the Customer through its Products.
All information and data contained in the Products are provided for information purposes only. Mediahuis Luxembourg cannot be held responsible for any direct or indirect damage that may result from errors, omissions or delays in the transmission of said information.
Mediahuis Luxembourg cannot guarantee the continuity of access to the Site and to the Customer's personal space. Consequently, Mediahuis Luxembourg cannot be held liable for any inconvenience or damage inherent in use of the Internet network, particularly in the event of service interruption, external intrusion, computer virus, fraudulent use or any other external event likely to affect the Customer's personal space.
Hypertext links on the Site may lead to other sites outside Mediahuis Luxembourg. Mediahuis Luxembourg declines all responsibility in the event that the content of these sites violates legal and regulatory provisions in effect, which is hereby accepted by the Customer.
In the extraordinary event that Mediahuis Luxembourg is convicted as a result of use of the Site, it is expressly agreed and accepted that its liability will be limited, by mutual agreement, to a maximum of the cost of one month of the Subscription taken out by the Customer.
Mediahuis Luxembourg shall not be held responsible by the Customer for delays or impediments in the performance of an obligation attributable to the occurrence of a case of force majeure, as usually recognized by case law, or to any other event of a political, economic, social or natural nature likely to disrupt, disorganize or totally or partially interrupt Internet communication services, even if such events are not due to force majeure.
Under EU Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights in distance-selling contracts, as transposed in Luxembourg, the Customer (consumer only) has a right of retraction after taking out a Subscription. The Customer may exercise this right without giving any reason.
The retraction period expires fourteen (14) days after the day that the contract was established (for the following digital subscriptions only): Digitales Wort-Abo, Luxemburger Wort Weekend, Wort Studenten-Abo and Luxembourg Times) or the day on which the Customer, or a third party other than the carrier and designated by the Customer, takes physical possession of the goods (for the following subscriptions only: Wort Komplett-Abo, Télécran, Contacto).
To exercise his right of retraction, the Customer must notify Mediahuis Luxembourg of his decision of retraction by means of an unambiguous statement sent to the following address:
Mediahuis Luxembourg S.A.
31, rue de Hollerich
L-1741 Luxembourg
To do so, the Customer may use the model retraction form, but this is not mandatory.
In order for the retraction period to be respected, it suffices for the Customer to send his correspondence concerning exercise of the right of retraction before expiration of the retraction period.
In the case of retraction concerning non-digital Subscriptions, the Customer must then return the Product(s) concerned to Mediahuis Luxembourg without undue delay and, in any event, no later than fourteen (14) days after the Customer has expressed his decision of retraction. This period is deemed to have been respected if the Customer returns the Product(s) before expiration of the period of fourteen (14) days.
The Customer shall be responsible for the direct cost of returning the Product(s).
The Customer shall only be liable for depreciation of the Product(s) resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the Product(s).
Effects of retraction
In the event of retraction by the Customer, Mediahuis Luxembourg will reimburse the Customer for the price of the Product(s) concerned by the retraction, including delivery costs, without undue delay and, in any event, no later than fourteen (14) days after the date on which Mediahuis Luxembourg was informed of the Customer's decision of retraction.
However, Mediahuis Luxembourg is entitled to defer reimbursement until recovery of the Product(s), or until the Customer has provided proof of shipment of the Product(s), whichever comes first.
Mediahuis Luxembourg will proceed with the refund using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to a different means; in any event, this refund will not generate any costs for the Customer.
If any of the provisions of these TCS are declared null and void or inapplicable in application of a law, regulation or following a final court decision, it shall be deemed unwritten and the other provisions shall remain in effect.
The fact that Mediahuis Luxembourg does not avail itself at a given time of any of the clauses of the TCS may not be interpreted as a waiver of the right to avail itself of said clause at a later date.
These TCS are governed by Luxembourg law.
The parties agree to do their utmost to amicably resolve any dispute that may arise due to interpretation or execution of these TCS. Otherwise, said dispute will be subject to the exclusive jurisdiction of the Luxembourg courts.
Handling of complaints: For any complaint, the customer can contact customer service at the following address:
Online Dispute Resolution Platform
The following legal provisions apply to any sale by Mediahuis Luxembourg to a consumer, as intended in the legislation in effect, of tangible movable goods. They permit the customer to benefit from the legal guarantee of compliance (articles L212-1 to L212-9 of the French Consumer Code) and the guarantee against hidden defects (article 1641 et seq. of the French Civil Code) by returning defective or non-compliant Products to Mediahuis Luxembourg.
Under article L. 212-2 of the French Consumer Code: "(1) The seller is required to deliver goods to the consumer that meet the requirements stated in Articles L. 212-3 and L. 212-4, where applicable, without prejudice to Article L. 212-10.
(2) Any lack of compliance which results from improper installation of the goods shall be deemed to be a lack of compliance of the goods if:
a) the installation is part of the sale contract and has been carried out by or under the responsibility of the seller; or
b) the installation, which was to be carried out by the consumer, was carried out by the consumer and the incorrect installation is due to deficiencies in the installation instructions provided by the seller or, in the case of goods with digital components, provided by the seller or the supplier of the digital content or service. ".
Under article L. 212-3 of the French Consumer Code, "In order to comply with the sale contract, the goods must notably, where applicable:
a) correspond to the description, type, quantity and quality and present the functionality, compatibility, interoperability and any other characteristics as provided for in the sale contract;
b) be suitable for the specific purpose sought by the consumer, which the consumer has made known to the seller no later than at the time of the establishment of the sale contract and which the seller has accepted;
c) be delivered with all accessories and instructions, including installation instructions, as specified in the sale contract; and
d) be supplied with updates as provided for in the sale contract. ".
Under article L. 212-4 of the French Consumer Code: "(1) In addition to meeting all compliance requirements mentioned in the contract, the goods must:
a) be suitable for the purposes for which goods of the same type would normally be used, taking into account, where applicable, any provisions of European Union law and Luxembourg law in effect, as well as any existing technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;
b) where applicable, have the quality of a sample or model which the seller has made available to the consumer prior to establishing the contract, and correspond to the description of that sample or model;
c) if applicable, be delivered with the accessories, including packaging and installation or other instructions, that the consumer can reasonably expect to receive; and
d) be of a quantity and have the qualities and any other characteristics, including durability, functionality, compatibility and safety, that are normal for goods of the same type and which the consumer may reasonably expect, with regard to the nature of the goods and taking into account any public statements made by or on behalf of the seller or other persons on the transaction chain, including the producer, notably in advertising or on the label.
(2) The seller is not bound by the public declarations mentioned in paragraph (1), letter d), if it demonstrates:
a) that it was not aware, and could not reasonably have been aware, of the public statement concerned;
b) that, at the time the contract was established, the public statement had been corrected in the same way, or in a comparable way, as the statement was made; or
c) that the decision to purchase the goods could not have been influenced by the public statement.
(3) In the case of goods incorporating digital elements, the seller shall ensure that the consumer is informed of and receives updates, including security updates, which are necessary to maintain the compliance of such goods within the period:
a) which the consumer may reasonably expect, with regard to the type and purpose of the goods and digital items and with regard to the circumstances and nature of the contract, where the sale contract provides for a one-off supply of the digital content or digital service; or
b) indicated in article L. 212-5, when the sale contract provides for a continuous supply of the digital content or service over a certain period.
(4) When the consumer fails to install, within a reasonable period of time, updates supplied in accordance with paragraph (3), the seller shall not be liable for any lack of compliance resulting solely from the failure to install the update concerned, provided that:
a) the seller has informed the consumer of the availability of the update and of the consequences if the Consumer does not install it; and
b) the non-installation or incorrect installation by the consumer of the update is not due to deficiencies in the installation instructions provided to the consumer.
(5) There is no lack of compliance as intended in paragraph (1) or (3) if, at the time the sale contract was established, the consumer was specifically informed that a particular characteristic of the goods deviated from the objective criteria of compliance provided for in paragraph (1) or (3) and the consumer expressly and separately accepted this deviation when he established the sale contract. ".
Under article L. 212-5 of the French Consumer Code: "(1) The seller is liable towards the consumer for any lack of compliance which exists at the time of delivery of the goods and which becomes apparent within two years after that time. Without prejudice to article L. 212-4, paragraph (3), this paragraph also applies to goods with digital elements.
(2) In the case of goods incorporating digital elements, when the sale contract provides for continuous supply of the digital content or digital service over a certain period, the seller is also liable for any lack of compliance of the digital content or digital service that occurs or becomes apparent within two years after the time that the goods incorporating digital elements were delivered. When the contract provides for continuous supply for more than two years, the seller is liable for any lack of compliance of the digital content or digital service that arises or becomes apparent during the period in which the digital content or digital service is supplied under the sale contract.
(3) As a departure from paragraphs (1) and (2), in the case of used goods, the seller and the consumer may agree, by means of a contractual clause or an agreement, on a guarantee period shorter than that provided for in paragraphs (1) and (2), but not shorter than one year.
In the case of cars, such a reduction only applies if the vehicle was first registered more than a year ago.
(4) Any lack of compliance which becomes apparent within one year after the time that the goods were delivered shall be presumed to have existed at the time of delivery of the goods, unless proven otherwise or unless such a presumption is incompatible with the nature of the goods or the nature of the lack of compliance. This paragraph also applies to goods with digital elements.
In the case of goods containing digital elements, when the sale contract provides for the continuous supply of the digital content or digital service over a certain period, the burden of proof as to whether the digital content or digital service was in compliance during the period specified in paragraph (2) shall rest with the seller in the event of any lack of compliance which becomes apparent during the period specified in that article. "
Under article L. 212-6 of the French Consumer Code: "(1) In case of a lack of compliance, the consumer has the right, under the conditions stated in this article, in order to have the goods brought into compliance, to have the price proportionally reduced, or to rescind the contract.
(2) Consumers can choose between repair and replacement to bring goods into compliance.
However, this option is not open to him if the chosen remedy is impossible or if, compared with the other remedy, it would impose costs on the seller that would be disproportionate, taking all the circumstances into account, in particular:
a) the value that the goods would have had in the absence of the lack of compliance;
b) the extent of the lack of compliance; and
c) the possibility of opting for the other remedy without major inconvenience to the consumer.
(3) The seller may refuse to bring the goods into compliance if repair and replacement prove impossible or if this would impose costs on it which would be disproportionate, taking all the circumstances into account, in particular those mentioned in paragraph (2) letters a) and b).
(4) The consumer has the right, in accordance with article L. 212-8, to either a proportional reduction in price or to rescission of the sale contract, in each of the following cases:
a) the seller has not completed the repair or replacement or, where applicable, has not done the repair or replacement in accordance with article L. 212-7 paragraphs (2) and (3), or the seller has refused to bring the goods into compliance in accordance with paragraph (3);
b) a lack of compliance appears despite the seller's attempt to bring the goods into compliance;
c) the lack of compliance is so serious that it justifies an immediate reduction of the price or immediate cancelation of the sale contract; or
d) the seller has declared, or it is clear from the circumstances, that the latter will not bring the goods into compliance within a reasonable time or without major inconvenience to the consumer.
(5) The consumer is not entitled to rescind the contract if the lack of compliance is only minor. The burden of proof as to whether or not the lack of compliance is minor lies with the seller.
(6) The consumer has the right, under the conditions stated in articles 1134-1 and 1134-2 of the Civil Code, to suspend payment of the balance of the price or part thereof until the seller has fulfilled its obligations under this section. "
Under article L. 212-7 of the French Consumer Code: "(1) Repair or replacement is done:
a) free of charge, i.e. without the necessary costs incurred to bring the goods into compliance, including shipping, transport, labor or material costs ;
b) within a reasonable time after the seller has been informed by the consumer of the lack of compliance; and
c) without major inconvenience for the consumer, taking into account the nature of the goods and the use intended by the consumer.
(2) When the lack of compliance must be remedied by repair or replacement of the goods, the consumer shall make the goods available to the seller. The seller takes back the replaced goods at its own expense.
(3) When a repair requires the removal of goods which had been installed in accordance with their nature and purpose before the non-compliance became apparent, or when such goods must be replaced, the obligation to repair or replace goods includes the removal of non-compliant goods and the installation of replacement or repaired goods, or assumption of the costs of removal and installation.
(4) The consumer is not required to pay for normal use of the replaced goods during the period prior to their replacement. "
Under article L. 212-8 of the French Consumer Code: "(1) The price reduction is proportional to the difference between the value of the goods received by the consumer and the value of the goods if they had been compliant.
(2) The consumer exercises his right to rescind the contract by sending the seller a declaration stating his decision to exercise his right to rescind the sale contract.
When the lack of compliance relates only to some of the goods delivered under the sale contract and there are grounds for rescission of the sale contract under article L. 212-6, the consumer may exercise his right to rescind the sale contract only for those goods, and for any other goods he acquired at the same time as the non-conforming goods if the consumer cannot reasonably be expected to agree to keep only the conforming goods.
(3) When the consumer exercises his right to rescind the sale contract in its entirety or, in accordance with paragraph (2), for some of the goods delivered under the sale contract:
a) the consumer returns the goods to the seller at the latter's expense; and
b) at the express option of the parties, the seller shall reimburse the consumer for the price paid for the goods as soon as the seller receives them or as soon as the consumer provides proof of their return. "
Under article L. 212-9 of the French Consumer Code: "(1) To invoke the seller's legal guarantee, the consumer must, by any means, notify the seller of the lack of compliance within one of the time limits specified in article L. 212-5. No time limit may take effect before expiration of this period.
(2) The consumer's guarantee claim is forfeited upon expiration of a period of two years after the date of the notice provided for in paragraph (1), unless the consumer has been prevented from asserting the guarantee claim as a result of fraud on the part of the seller.
The period of forfeiture is also interrupted by any discussions between the seller and the consumer. The period of forfeiture is also interrupted by a summons to summary proceedings and by any legal proceedings relating to the defect.
A new one-year period begins when the seller notifies the consumer, by registered letter, that it is interrupting the negotiations or if the consumer is informed that the investigation has been closed.
Once the two-year period has expired, the consumer can no longer avail himself of the defect, even as an exception. However, if the consumer has not paid the price and has duly reported the defect, he may assert a claim for a price reduction or damages as an exception to the demand for payment. "
Under article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them. "
Under article 1645 of the French Civil Code: "If the seller was aware of the defects or if he is a manufacturer or a professional seller, he is liable, in addition to return of the price he received, for all damages to the buyer. "
Under article 1646 of the French Civil Code: "If the seller was unaware of the defects, he will only be required to refund the price and reimburse the buyer for the costs incurred by the sale. "
Under article 1648 of the French Civil Code: "(L. 15 May 1987) The buyer is deprived of the right to take advantage of a defect in the item if he has not notified the seller within a short period of time after he noticed it or should have noticed it.
The buyer's claim is forfeited upon expiration of a period of one year after the date of the notice provided for in the preceding paragraph, unless he has been prevented from asserting his claim as a result of fraud on the part of the seller.
The period of forfeiture is interrupted by any negotiations between the seller and the buyer. The period of forfeiture is also interrupted by a summons to summary proceedings and by any legal proceedings relating to the defect.
A new one-year period begins when the seller notifies the buyer, by registered letter, that it is interrupting the negotiations or if the consumer is informed that the investigation has been closed.
Once the one-year period has expired, the consumer can no longer avail himself of the defect, even as an exception. However, if the consumer has not paid the price and has duly reported the defect without delay as indicated in the first paragraph, he may assert a claim for a price reduction or damages as an exception to the demand for payment. "
For any request concerning the implementation of the above-mentioned legal guarantees, the Customer is asked to contact Mediahuis Luxembourg at the following address: [email protected]
Any costs incurred for the initial delivery and return of Products in the context of implementation of a legal guarantee of compliance and the guarantee against hidden defects will be reimbursed to the Customer by Mediahuis Luxembourg upon presentation of supporting documents.